Return & Refund Policy
At Drone Hub India, we strive to provide quality products and dependable service. This Return & Refund Policy outlines the conditions for returns, replacements, cancellations, and refunds.
By placing an order on our website, you agree to the terms mentioned below.
1. Return Eligibility
Returns may be accepted only under the following conditions:
- Product received is damaged during transit
- Incorrect product delivered
- Product received is defective
- Missing items in the order
To be eligible for a return:
- The request must be raised within 48 hours of delivery
- The product must be unused and in original packaging
- All accessories, manuals, and attachments must be included
- Proof of purchase/order confirmation must be provided
2. Non-Returnable Items
Returns will not be accepted for:
- Used or damaged products after delivery
- Products damaged due to improper handling or installation
- Electrical components damaged due to incorrect usage
- Customized or special-order products
- Clearance or non-returnable sale items
- Products without original packaging
3. Return Request Process
To request a return or replacement, customers must contact our support team with:
- Order Number
- Product details
- Reason for return
- Images or videos showing the issue
Our team will review the request and provide further instructions.
4. Replacement Policy
Eligible products may be replaced based on:
- Stock availability
- Technical inspection
- Verification of reported issue
If replacement stock is unavailable, refund options may be provided where applicable.
5. Refund Policy
Approved refunds will be processed to the original payment method used during purchase.
Refund timelines may vary depending on:
- Payment gateway processing
- Banking procedures
- Verification completion
Typical refund processing time:
- 5–10 Business Days after approval
Shipping charges, COD charges, and handling charges may not be refundable unless the issue was caused by an incorrect or damaged shipment from our side.
6. Cancellation Policy
Orders may be cancelled only before dispatch.
Once the order has been shipped, cancellation requests may not be accepted.
For bulk orders or special procurement orders, cancellation charges may apply.
7. Damaged Shipment Claims
Customers are advised to inspect packages at the time of delivery.
If the package appears damaged or tampered:
- Take photos before opening
- Report the issue within 24 hours
- Share order details with our support team
Failure to report within the specified timeframe may affect claim eligibility.
8. Technical Products Disclaimer
Many drone components require proper installation, configuration, and technical knowledge.
Drone Hub India is not responsible for:
- Damage caused by improper installation
- Compatibility issues due to incorrect product selection
- Performance issues caused by external factors or user modifications
Customers are encouraged to verify compatibility before purchase.
9. Contact Information
For return, replacement, cancellation, or refund assistance, please contact:
Drone Hub India
📍 139/5, VT Complex, SP Road,
Bangalore – 560002, India
📞 +91 9071139819
📞 +91 9823414711
💬 WhatsApp: +91 9071139819